Our on-site Hamburg Information

The Hamburg Information Office at the Main Train Station provides tourists and local residents with a means of organising individual, creative stays in the city. New innovative technologies are used to facilitate this: mobile hotel reservations and interactive sightseeing tours are available as are online self-service facilities. Over and above this, clients can obtain valuable insider tips during personal consultations.

For further information and opening times visit our Service Center section.

Sales and Service Center

Our Sales and Service Center, one of HHT's core marketing channels, can be contacted by telephone on +49 (0) 40-300 51-300 (Monday to Saturday, 9:00 a.m. – 7:00 p.m.). 50 employees assist customers with the planning of their trips to Hamburg. They also provide a wide range of services and packages on the ground. The Center primarily serves end consumers (independent travellers and groups). It is, however, also used by business clients and travel organisers to obtain information about the comprehensive tourism services available in the metropolitan region of Hamburg and to assemble tailored Hamburg packages. The majority of the team are hotel and ticket specialists, trained travel agents and experts for customer communications. The declared objective of the Sales and Service Center is to achieve a high degree of customer satisfaction, thus retaining customers in the long term. HHT is continuously investing in measures to boost professional, successful customer communications – for example by means of regular mystery shopping analyses and customer satisfaction surveys.

Partner Services

Modern destination marketing cannot be realised without partners. Hamburg Tourismus GmbH bundles and coordinates the marketing and sales activities of Hamburg's tourism partners.

HHT pursues a supply-oriented destination marketing strategy. Today, Hamburg's accessibility and the bookability of tourism products via all contemporary channels are guaranteed:

Over 50 000 sales points in internationally represented travel agencies; a modern Internet presence with online reservation options for hotel services and entrance tickets and the Sales and Service Center, which receives approx. 1.1 million telephone enquiries annually, form the core of our sales-oriented destination marketing. Continuous product innovation, also at short notice – i.e. concrete packages – ensure that Hamburg is presented using up-to-date information.
Our partners benefit from our competence and a strong infrastructure to market their products.

Catalogue and Brochure Orders

HHT provides a range of reservation and information brochures for its partners to help with the detailed planning and realisation of Hamburg programmes. Consumers can thus easily assemble independent packages.

Please request these and other brochures directly via our online catalogue ordering facility!
Tour operators and business clients wishing to order brochures should please contact the Hamburg Tourismus GmbH sales promotion department directly by e-mail.

Congress and Convention Services

The Hamburg Convention Bureau (HCB), in which HHT holds a 50 percent share, sees itself as a one-stop office for event planners wishing to hold events in Hamburg. To this end HCB offers personalised services from one source and, as an independent partner, assists you in your search for locations, hotels, caterers, PCOs and event service providers of all kinds in Hamburg.

Thanks to good connections to partners and the city's marketing companies you will receive almost any and all information directly from one source.

For details please visit the Hamburg Convention Bureau websites.