The protection of your private sphere is very important to us. In the following, we provide you with detailed information about how we handle your data.

Collection and processing of your data

In general, you may visit our web site without providing personal information. If you wish to make bookings, subscribe to our newsletter or use certain functions on our web site, personal data are collected. You can find detailed information about the type and scope of data collection on the respective pages.

Use and dissemination of your data

We use the data which you provide to us exclusively for processing orders. For this purpose and as required, your data are provided to other companies, e.g. to the hotel you have booked.  These companies may use your data only for the processing of orders and for no other purposes. With your consent, we use your e-mail address in order to send out our newsletter which you may discontinue at any time.

Storage of the contract text

We will store the contract text and send you the booking data via e-mail. For safety reasons, your booking data will no longer be accessible over the Internet.

Publication of editorial content and other user content

If you submit to us editorial contributions or other content for publication upon our web site, then publication may be made only after you have provided return confirmation to us by e-mail. Your IP address and the following data you provide are saved: Name, e-mail address, age and photo.

Use of the editorial messages

The content shall be used exclusively on the web site of Hamburg Tourism GmbH. We reserve the right to make editorial revisions of the content provided to us before publication is made. No guarantees are made that messages will be published.

Use of cookies

On various pages, we use cookies in order to make a visit to our web site attractive and to enable the use of certain functions. In this case, it concerns small text files which are stored on your computer. Most of the cookies that we use are deleted again by your hard drive after the end of the browser session (so-called session cookies). Other cookies remain upon your computer and enable us to recognise your computer again upon your next visit (so-called permanent cookies). These cookies serve the purpose of storing the visitor’s individual selections (e.g., the parameters in the execution of a search or the items stored in a shopping basket) in order to then restore them when the respective pages are called up again in the condition in which the visitor had originally left them. The cookies which have been created are not retained after the browser ends or after the last browser window is closed. Furthermore, cookies are used for the preparation of anonymised statistics. The cookies which have been created are retained for a maximum of three months.

You may set your browser in such a manner that you will be notified of the use of cookies, be asked to accept the use of such cookies upon a case-by-case basis or to fundamentally bar the use of cookies. If you do not accept the use of cookies, the functionality of our web site may be restricted. In the following, you will find a description of how to correspondingly set the most commonly used browser programmes:

Internet Explorer 6 and 7: Extras | Internet options | Data protection | Expanded | Eliminate automatic handling of cookies | respectively -> 'Inputting request' | OK | OK. When visiting a page which uses cookies, a warning message will appear. After clicking the 'Details' button, the characteristics as well as the content of the cookies will be displayed.

Mozilla (1.4 and higher): Processing | Settings | Data protection & security | Cookies | Cookie life cycle rules -> 'Ask for each cookie' | OK. When visiting a web page which uses cookies, a warning message will appear. After clicking the button 'Show details', the characteristics as well as the content of the cookie will be displayed.

Firefox 2: Extras | Settings | Data protection | Cookies -> 'Accept cookies' and retain cookies-> 'ask each time' | OK. When visiting a web page which uses cookies, a warning message will appear. After clicking the button 'Show details', the characteristics as well as the content of the cookie will be displayed.

Opera 9: Extras | Settings | Expanded | Cookies | Ask before cookies are accepted | OK. When visiting a web site which uses cookies, a warning message will appear. In the text window, the content as well as the life cycle of the cookie will be displayed.

Data security

Your booking-related data are transmitted via the Internet in encoded fashion via an SSL process. Credit card data are not saved, but rather are directly collected and processed. We protect our web site and other systems by means of technical and organisational measures against loss, destruction, access, modification, or dissemination of your data by unauthorised persons.

Information rights

In accordance with the Federal Data Protection Act, you have a right to free of charge information about your saved data as well as, where applicable, a right to the correction, blocking or deletion of these data.

Withdrawing of approvals

As required, you have expressly issued the following approvals during your visit to our web site. We would like to point out to you that you may withdraw your approval at any time with validity for the future.

Newsletter

If you wish to cancel your registration or change your profile, click here.

Use of cookies

I approve that cookies are saved for a maximum of three months beyond the end of the browser session and may be retrieved upon my next visit. These cookies are intended for the collection of statistical values. I may withdraw this approval at any time with validity for the future by rejecting the acceptance of cookies on my browser settings.

Contact person for data protection

If you have any questions about the collection, processing or use of your personal data, wish to correct, block or delete any information or withdraw any approvals which have been given, please contact:

Hamburg Tourismus GmbH, Steinstraße 7, 20095 Hamburg

[auf www.hamburg-tourismus.de]

Hamburg Travel GmbH, Steinstraße 7, 20095 Hamburg

[auf www.hamburg-travel.de]